Refund Policy

1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on dealsdirect website.
   Return request must be raised within 7 days for items from the date of delivery.
2. For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty.
   For purchases under Dealsdirect Like New, your product is covered under 3-Months Warranty (for phones) and 6-Months Warranty (for laptops and tablets). Refer to Dealsdirect Like New Warranty Policy and Warranty Policy for complete Terms and Conditions.
3. For selected categories, we accept a change of mind. Please refer to the section on Return Policy per Category for more information.

Valid reasons to return an item

1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
2. Delivered product is incomplete (i.e. has missing items and/or accessories).
3. Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
4. Delivered product is does not match product description or picture (i.e product not as advertised)
5. Delivered product does not fit. (i.e. size is unsuitable)

Conditions for Returns

1. The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.
2. The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
3. The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in Dealsdirect packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging / box.

NOTE:It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

Note: If your return request has been rejected, the item will be delivered back to you between 4-6 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given. 

Refunds Policy

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refer table below)

Item Type	Drop Off TAT	Pickup TAT	Hand over to Dealsdirect WH	QC TAT
Non Bulky	4 working Days	4 working Days	1 - 5 working days	2 working days
Bulky	N/A	7 working days	1 - 5 working days	2 working days

Please note that this policy does not apply to Dealsdirect International brands products.

Payment Method	Refund Option	Refund Time
Debit/ Credit Card	Debit/ Credit Card	10 Working Days
HBL Direct Transfer	HBL Account	5 Working Days
Dealsdirect Wallet	Dealsdirect Wallet	30 Minutes
Equated Monthly Installments	Credit Card	10 Working Days
Easypaisa Wallet	Easypaisa Wallet	5 Working Days
	Dealsdirect Wallet	30 Minutes
Cash on Delivery (COD)	Dealsdirect Wallet	30 Minutes
Dealsdirect Voucher	Dealsdirect Voucher	1 Working Days
JazzCash Mobile Account	Dealsdirect Wallet	30 Minutes

Modes of Refund	Description
Dealsdirect Wallet	The Dealsdirect Wallet needs to be activated in order to access the refund amount. Refunds can also be withdrawn to a bank account from within the Dealsdirect Wallet. All orders paid through Cash on Delivery (COD), Easypaisa Shop (OTC) or JazzCash Mobile Account will only be refunded to the Dealsdirect Wallet.
Refund Voucher	Vouchers will be sent to the customer registered email ID on Dealsdirect and can be redeemed against the same email ID.
Debit Card or Credit Card	If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Dealsdirect, please contact your personal bank.
Easypaisa Wallet	If the refunded amount is not reflecting in your Easypaisa Wallet statement after refund is completed: i) Please dial 3737 from your Easypaisa number or 051-111-345-100 from any other number to contact the Easypaisa helpcenter.
Bank Deposit	The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options. IBAN number will be needed to refund the amount.

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.
Pre-Paid Orders Failed/False Delivery Refund Grid:

Payment Method	Refund Option	Refund Time
Debit/Credit Card	Debit/Credit Card	20 Working Days
HBL Direct Transfer	HBL Account	15 Working Days
Dealsdirect Wallet	Dealsdirect Wallet	11 Working Days
Equated Monthly Installments	Credit Card	20 Working Days
Easypaisa Wallet	Easypaisa Wallet	15 Working Days
Easypaisa Shop (OTC)	Dealsdirect Wallet	11 Working Days
Dealsdirect Refund Voucher	Refund Voucher	11 Working Days
JazzCash Mobile Account	Dealsdirect Wallet	11 Working Days